Returns and Exchanges

Sparrow endeavors to ensure that every purchase or transaction at our website is seamless. While we are obliged to adhere to the below-mentioned policies, we always try to make sure that our customers have a happy and satisfactory shopping experience with us.

RETURNS AND REFUNDS

Products once sold will not be refunded except in the following cases:-

1. The product that you have received is not what you ordered for.
2. There is a genuine manufacturing defect in the product (images of which need to be sent to us as soon as you open the packaging).

For reporting a damged/wrong product or for cancellations before dispatch of orders, please reach out to us at studio@sparrowclothing.in

If you are unsatisfied with your purchase, you can return it in exchange of store credits.

TO RETURN

1. Please login to your account and click on ‘Orders’ in the menu bar. 
2. Select the order and product that you would like to return from your orders list.

Your return request will be reviewed and once accepted, the return pick-up will be attempted within 24-48 hours of the approval.
Upon receiving the return, the product will be checked for quality. 
Once approved, the product amount will be credited to your store wallet. This may take upto 2-3 working days.
Please note that only the product amount paid by you is refundable. Any shipping/COD fees is a one-time charge and is non-refundable. 

TO EXCHANGE

1. Please login to your account and click on ‘Orders’ in the menu bar.
2. Select the order and product that you would like to exchange from your orders list.

Your exchange request will be reviewed and once accepted, the return pick-up will be attempted within 24-48 hours of the approval. Upon receiving the return, the product will be checked for quality. 

Once approved, the requested size will be dispatched within 2-3 working days. 

Return pick-ups are not available for international orders. In this case, we would request you to please ship the products back to us at the below-mentioned address:-
SPARROW
D-127, 1st Floor, 
Sector-7, Noida-201301
Ph: +91 8595464329

RETURN AND EXCHANGE TERMS

Your order is liable for return/exchange until 15 days of you receiving it.

A product once exchanged once will not be exchanged again.

We request you to please choose your size carefully and contact us in case there is any query regarding the size/fit of any product and we would be happy to assist you with it.

Products that show signs of being worn or have noticable defects will not be liable for return/exchange. SPARROW reserves the right to accept/reject a return after inspecting the products returned to us.

Customised products will not be exchanged/returned/refunded.

Before accepting delivery of any merchandise, please ensure that the package is in good condition and has not been tampered with. In case you receive a package which you believe was damaged in transit, please do not accept it and mention the same on the delivery receipt provided by the courier partner.
Any claims of the outer packaging being damaged/products missing because of that will not be entertained after the proof of delivery is signed by you.

Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.

No refunds would be given if the customer has provided wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

If you refuse to accept a confirmed Cash on Delivery order, we will be unable to accept a Cash on Delivery order from you in the future.

In case of International Orders if a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t collect his/her order from the Shipping agency (like DHL, Fedex etc.) , then Sparrow will not be liable to refund any amount for such orders.

Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.

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