Sparrow endeavors to ensure that every purchase or transaction at our website is seamless. While we are obliged to adhere to the below-mentioned policies, we always try to make sure that our customers have a happy and satisfactory shopping experience with us.
Please note that being a slow fashion brand, each product is made by us on per order basis with a lot of love and care, due to which we do not accept refunds on products once sold.
We would request you to please read about your product carefully before purchasing and contact us in case of any sizing/product queries.
International orders are non-returnable.
THE RETURN/EXCHANGE PROCESS
To place a return/exchange request, please use the following return form:-
Return and Exchange Portal
The product will be picked from you in 24-48 hours after placing the return/exchange request.
Once the return product has been received by us and has been quality checked, the exchange product will be shipped/the amount paid by you will be credited to your store wallet.
The process will take 5-6 working days.
A shipping charge of ₹120 will be applied on all returns/exchanges.
Your order is liable for return/exchange until 15 days of you receiving it.
For items purchased during sale, a shipping charge of ₹200 will be applied on all returns/exchanges.
We request you to please choose your size carefully and contact us in case there is any query regarding the size/fit of any product and we would be happy to assist you with it.
Products that show signs of being worn or have noticable defects will not be liable for return. SPARROW reserves the right to accept/reject a return after inspecting the products returned to us.
Customised products are only eligible for a one-time alteration and not eligible for return/exchange. For alterations in the same product, please email us at email@example.com.
Before accepting delivery of any merchandise, please ensure that the package is in good condition and has not been tampered with. In case you receive a package which you believe was damaged in transit, please do not accept it and mention the same on the delivery receipt provided by the courier partner.
Any claims of the outer packaging being damaged/products missing because of that will not be entertained after the proof of delivery is signed by you.
Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.
No refunds will be provided if the customer has provided wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
In case of International Orders if a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t collect his/her order from the Shipping agency (like DHL, Aramex etc.), then Sparrow will not be liable to refund any amount for such orders.
Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.